For over 100 years, the RAF has been there for us in our darkest days, we’re committed to ensuring that we’re always there for them in theirs. Our supporters play a vital role in ensuring that every member of our RAF community receives the support they need and deserve. We never take the value of your support for granted, this is our promise to you.
We have high standards
- We adhere to all fundraising and data protection legislation and guidelines
- We’re upholding the Fundraising Regulator’s Fundraising Promise to be respectful, open, honest and accountable to all our supporters
- We are committed to operating above and beyond best practice in our fundraising and marketing and we will adapt and review our practice as guidance changes
- You’ll find the Fundraising Regulator’s logo on our fundraising communications, so that you know when you receive something from us, you can trust it
- We will monitor fundraisers, volunteers and third parties working on our behalf to ensure they comply with regulations, and with our promise to you. If we find that our high standards are not being met, we’ll take action straight away
We’ll keep in touch on your terms
- We hope you’ll want to hear more about our work. We’ll let you know how your support helps our vital welfare work and share stories, news and information about the incredible impact of your support
- We’ll always make it easy for you to change the way we keep in touch with you. If you tell us you’d rather we didn’t contact you in a certain way, we’ll act on your wishes. All you need to do is call our customer care team on 0800 018 2361 (Monday-Friday 0900-1800) or email us.
- Sometimes, we work with external suppliers to contact you, simply because our team isn’t big enough. This might be an agency that helps to send and receive our mailings, or an organisation who stores and delivers our fundraising materials.
We’ll be honest and accountable
- We’ll manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the public. We’ll keep administration costs to a minimum without compromising the quality of our work
- We are clear about who we are, what we do and how your donation is used. We’re happy to answer any questions you have about how your donation is spent and we’ll make financial information available
- Whenever we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent
- We will be especially careful when engaging with vulnerable people and have a procedure for dealing with people in vulnerable circumstances
- If you’re unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We have a robust complaints procedure which we follow and will make available on request. We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator if necessary
We’ll be respectful of your privacy and generosity
- We won’t put undue pressure on you to make a gift. If you don’t want to give, we will always respect your decision
The Royal Air Forces Association is registered with the Fundraising Regulator and a member of the Institute of Fundraising. Registered Charity 226686 (England & Wales), SC037673 (Scotland). The Royal Air Forces Association is also licensed and regulated in Great Britain by the Gambling Commission under account number 21759.