“I really enjoyed the week-long volunteering I did for RAFA and would like to be paired with somebody to provide ongoing support and company.”
Following this, Lauren was matched with Herbert, aged 93, in August 2024. From the very first call, a strong rapport was evident. Lauren described their initial conversation as a “lovely start up call,” during which Herbert shared stories about his time in the RAF and his varied working life.
Throughout their time speaking, Lauren submitted consistent call logs, always noting Herbert’s mood and wellbeing. Her entries frequently reflected positive engagement, including comments such as “Herbert was on good form today,” “a good call with Herbert,” “very chatty,” and “in good spirits.” These regular interactions provided Herbert with companionship while also offering reassurance and continuity.
In September 2025, the pair shared their final telephone call as Lauren prepared to move to Australia. To ensure ongoing support, a new RAF Association’s Connections for Life telephone volunteer was assigned to Herbert. However, the bond between Herbert and Lauren remained strong.
Rather than ending their connection, they transitioned to a pen pal arrangement facilitated by the RAF Association. Lauren emails her letters to the Association, where they are printed and posted to Herbert. Herbert responds with handwritten letters, which are then scanned and emailed back to Lauren. Letters are exchanged every three to four weeks and are filled with personal stories about family life, Herbert’s bell ringing activities, dancing, and day to day experiences.
Herbert’s most recent letter reflected the depth of their connection, ending with the words:
“Sorry, this is mostly about me, I miss your calls, I suppose a letter is the next best thing. Keep enjoying yourselves and make the most of every minute.”
Lauren’s latest reply was equally heartfelt:
“Thanks for your latest letter. I am so pleased to hear you are improving daily and back to bell ringing. I hope you’re doing well and miss our phone calls too. We will pick these up when I get back to the UK! Please let me know of any other updates and plans you’ve got coming up. I look forward to your next letter.”
This case study highlights the lasting impact of volunteer companionship and how meaningful relationships can continue to thrive, even as circumstances change.
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