Support and Outreach Team Member
£21859 – £23009 pro rata for 32 hours per week
Based at our office in Wittering with agile home working
A UK driving licence is an essential requirement for this post
Would you like to join our friendly and supportive team, working to support RAF personnel and families? After a few years with us, Support & Outreach Team Member Ken is leaving us for an equally worthwhile role within the prison service and we need to replace him with someone just as committed to supporting Serving personnel and families! The Royal Air Force Families Federation (RAF FF) exists to improve the quality of life for the RAF family around the world – at work or at home. We provide an independent voice for Serving personnel and their families and is a confidential service that relies upon the integrity, and professionalism of its staff to deliver a Federation that is both credible and respected by all parties
About the role
The key focus of this role is to support Service personnel and their families who may have encountered problems through being a member of the RAF. This is a varied role, where you will be directly engaging with personnel and families on RAF units for some of the time (although you will always have plenty of notice before travelling), whilst also working with the wider RAF Families Federation team.
Reporting to the Support and Outreach Manager, the team are responsible for proactive planning, coordination and evaluation of engagement with RAF units along with developing relationships with key stakeholders. A high level of computer literacy will be required to enable you to work with a range of applications including Office, Teams and Sharepoint as well as some CRM database experience (we use Saleforce) as you will be allocating casework and assisting in the production of reports and data analysis – however training will be given of course. Working alongside our Communications Manager, your input will be valued in the implementation of our RAF FF Communication an Engagement Plan which also includes monitoring our social media activity to identify issues and trends for further analysis.
You will join an environment where there are plenty of opportunities to contribute to our overall mission with training opportunities and networking. In addition, we offer agile working allowing you to split time between office and home ensuring your work/life balance is where it should be.
Ideally, you will have a sound understanding of the RAF lifestyle and its impact on Serving members and their families along with knowledge of the Armed Forces Covenant. Your finely honed communication skills are integral to this role enabling you to adapt your style to a variety of audiences in a warm, empathetic professional manner with an ability to build trust and confidence with external stakeholders such as MOD and RAF staffs, as well as your own colleagues! Previous experience of providing advice, support or signposting to other organisations is an essential requirement for this role along with a high level of efficiency and accuracy in preparing reports and briefing materials. A UK driving license is required as you will be required to occasionally travel to meetings throughout the UK to represent the Federation for which we will reimburse travel costs
If you want to discuss the role with the current post holder (Ken), then please call him on 07929 834187 (within normal weekday working hours!) Alternatively you are also welcome to chat to the Families Federation Support & Outreach Manager, Richie Morgan, to learn more about the working environment and role: email@example.com or call him on 07773955968
Why join us?
We are immensely proud of the work we do and our colleagues definitely share this sense of pride. We offer a wide range of benefits including generous holiday entitlement – 36 days inclusive of bank holidays (pro rate for part time colleagues), as well as a range of other benefits including pension, EAP and four times salary life cover. Employees also have the opportunity to take part in a number of fundraising events as volunteers, for which there is additional leave provision of one day per year.
Please check that your CV is up to date and showcases your skills and experience relevant to this role (this will really help you stand out during the shortlisting process!) and send this along with a cover letter telling us about how this role fits with your experience to firstname.lastname@example.org
Applicants who meet the criteria may be invited to join a short initial telephone discussion ahead of the closing date so please register your interest early.
Please note important dates below
Closing Date 8am Friday 8 July 2022
Interview Date 14 and 15 July at our office in Wittering
The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with the application process.